How do you solve our country’s greatest challenge – a severe labor shortage?
The Automates advantage is in the numbers. 80% of our clients experience over 30% growth in headcount within the first year of partnering with our solutions, and 10% see a remarkable 70% increase. Our tailored IT solutions lift the burden of IT management from your leadership team, allowing them to focus entirely on growth.
With an average 17% reduction in total tickets, your employees become more productive in a controlled environment. Enjoy robust cybersecurity, reduced exposure, and enhanced hardware performance with Automates.
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Customer Retention
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5-Star CSAT Score
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3-Year Growth
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Ticket Reduction
Your technology should be your competitive Advantage.
At AUTOMATES, our team is passionately curious, constantly seeking ways to enhance our solutions and provide superior service. Imagine entering your office knowing you have a dedicated IT support team working tirelessly to streamline your processes and update your platform, giving you a competitive edge.
Our Solutionists actively engage in product development, explore new software vendors, and integrate without the constraints of an enterprise-controlled environment. Leading the way in AI integration, Automates is deeply involved in industry-led thought leadership, offering unparalleled access to industry data.
When we ask potential clients what they want from a provider this is what they say.
- Response: We want an IT Provider that responds to our calls not just during the 1st month of service, but for the duration of our entire relationship.
- Answer the phone: We expect our provider to answer the phone. How can we run a business when our provider doesn’t answer our calls?
- Please be proactive: We’re trying to grow our company and need an IT provider that can keep up. We don’t want to fix the same problem over and over again.
- We need a reliable solution: We need a Provider that understands our organization and can implement a solution that works for us.
- We have outgrown our Provider: We need a team, not a one-person shop. The complexity of our technology requires a team that can scale with us, not work against us.
| The Industry's Best In Class | |
| Response Time | >1 Hour |
| Customer Retention Rate | 71% |
| CSAT Score | 89% |
| Ticket Resolution Time | 14 Hours |
| Average YoY Growth | 18% |
| The Automates Advantage | |
| Response Time | <15 Minutes |
| Customer Retention Rate | 99.1% |
| CSAT Score | 98.6% |
| Ticket Resolution Time | <3 Hours |
| Automates 3-Year Growth | 735% |
Testimonials
Matt BarnardPhenomenal team to have in your corner
These guys are phenomenal people to have in your corner. In general, I have never really been great at technology. My experience with Automates has been life changing.
Having Automates on your side just makes sense
Automates is the go-to team for all your IT needs. They go above and beyond in their services. Every job is treated with equal attention and importance. Having Automates as your own personal IT team just makes good business sense.
Masten Solutions
Shannon DavidsonBrilliant team of individuals
The customer service and support from this brilliant team of individuals has been the best service I’ve ever had. Thank you for consistently getting my challenges corrected timely and efficiently. You all rock! Highly recommend!
Automates is step above the competition
Yes! Finding the RIGHT IT guru is really hard to find. There are constant challenges at the most inopportune times. Automates “CARE” about the service they provide, this is what sets them apart.
Evelya Z Rivera
Very Honest, thorough and knowledgeable
Tommy and his team are the best that there is. Very honest, thorough and knowledgeable. You will not be disappointed! Automates manages our entire multi-branch corporation. Him and his team are responsive, always answers the phone, and delivers results.
MortgageOne, Inc.
Automates delivers peace of mind
I HIGHLY recommend working with Automates! My business is very well protected and Tommy and his team are great at doing preventative maintenance. Their system alerts us before we are even aware that anything is wrong. The feeling of not having to worry about anything IT-related because Automates has us covered gives us peace of mind.
Haigh & Laufer, CPA
